Returns & Exchanges

Not happy with your windsock or anything else you bought from us? You can return it within 30 days of the day it was delivered. This includes sale items.

Items should be unused and in the condition you received them, with any tags and packaging if you still have them. We can't accept items that have been flown or hung outdoors, because sun and weather fade and wear them.

1. Send us a message using our contact form and choose Returns & exchanges. Include your order number and tell us whether you'd like a refund or an exchange.
2. We'll reply with the return address and instructions.
3. Pack the item securely and ship it back. We recommend a service with tracking, because we can't be responsible for returns lost in the mail.

Please contact us before sending anything back, so we can match your package to your order.

You pay the cost of shipping your return to us. The original shipping charge on international orders isn't refundable.

Once your return arrives and we've checked it, we'll refund the item price to your original payment method (PayPal or card) within 5 business days. Your bank or PayPal may take a few more days to show it.

Prefer a different design or size? We'll send your exchange as soon as your return arrives. Shipping the replacement is free within the USA. If the new item costs more or less, we'll charge or refund the difference.

If something arrives damaged, defective or isn't what you ordered, let us know within 7 days of delivery through our contact form. Please include a photo. We'll make it right with a free replacement or a full refund, and you won't pay any shipping.

Changed your mind before your order ships? Contact us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full.

Not sure whether something can be returned? Just ask through our contact form. We're happy to help.